The DT Project • FAQ

PROJECT

DESIGN • TECHNOLOGY • RESOURCES

“Raising the standards of Design Technology in schools”

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FREQUENTLY ASKED QUESTIONS...

Here is a list of our questions we get asked. If you can not find an answer to your question please contact us! If it is likely to benifit other people we will add it onto this page!

How Do You Price Your Products?

We don’t believe in making huge profits through selling the materials and resources for your students so on the majority of projects we make only a few pence per pupil to cover administrative costs. Schemes of work are priced at £14 and depending on your circumstances depends on how we would like you to view the pricing. Take the following examples:

1) You are a teacher who has been asked to develop a scheme of work. You could spend 10 hours planning the scheme of work and locating materials or you could pay £14 to get the job done and enjoy your weekend. Working out at £1.40 per hour of your time saved.

2) You are a head of department looking to invest in a scheme of work for the school. Assuming that you intend to use the scheme of work for at least 3 years and that you have 3 terms per year that means your scheme of work is costing the school £1.55 per term.

3) Ofsted are due to visit this year and you are worried about the quality of your schemes of work. For £14 you can rest assured that the basis for the pupils learning has been catered for.

When can I contact you by phone?

Our phone desks are manned 24 hours a day 7 days a week where someone will be able to take a message and pass that on to the most suitable person who will ring you back as soon as possible. Since The DT Project is run by DT teachers, there are periods of time when some members of staff will be out of the office teaching, training or running insets. However if you phone The DT Project and are unable to get an answer to your query instantly you will be phoned back within 24 hours. You are welcome to email sales@thedtproject.com or info@thedtproject.com (depending which is more relivent) and someone will get back to you.

Whats In The Box I Will Get?

Theres a good little diagram on our 'How It Works' page but for each project we can offer:

Printed Scheme Of Work (Personalised with your schools name)
Printed Lesson Plans (you just need to add your SEN/EAL/Other pupils specific information and your schools risk assessment.)
Materials Preprepaired For Pupils (Some projects require students to make use of school resources - see project description for details)
USB Containing:
Editable Scheme Of Work
Editable Lesson Plan
Powerpoints For Each Lesson
Worksheets If Applicable
Anything Specifically Advertised In The Project

But My School Has Short/Really Long Lessons - How will your SOW and Lesson Plans Work?

Thats a good point and i'm glad you asked! We realised when we first started that this would be an issue. We plan our schemes of work to be initially 6 weeks long. I.e. 6 lessons which are vital to the project being compleated. We then go through and add 'filler' weeks where if the schools calendar means that lessons need to be cut out, they will not have any effect on the overall project. This is at the teachers descretion.

Lesson plans and schemes of work include extention excercises for longer lessons or more able students so that the lesson can be catered to the students needs. Equilly there is advice on what could be removed from the lesson if time is running out or tips on how to simplify the lesson for pupils who need more time on an excercise.

We feel this actually works better in practice. Teachers should be able to adapt their lessons and their terms work to cater for their students needs, and a rigid lesson plan can stifle creativity and negativly affect learning. Of course there is still a need for professional judgement as to how you use our ideas with each class. Feel free to change things round where needed. That goes for starters and plenaries too!

Is The DT Project Really Run By DT Teachers?

Yes! Thats the only way you can ensure that the resources you are getting were planned with the pupils in mind. When we plan our projects we think about GCSE criteria as well as the wider implications of design technology. We don't get the students making a keyring becuase we want them to be good at manufacturing keyrings! As DT teachers we understand the issues which DT teahcers face and that means we understand your problems! Feel free to contact us for a chat!

The downside though is that as mentioned above, there are periods of time when some members of staff will be out of the office teaching, training or running insets. However if you phone The DT Project and are unable to get an answer to your query instantly you will be phoned back within 24 hours.

How Do You Price Delivery?

There is no minimum order charge only the cost of postage which is a flat rate.

Our projects are currently available for preordering. Since we have only recently launched this means that when we receive your order we may need a little time to ensure we have everything in stock. We anticipate that delivery will take up to 4-6 weeks . Please let us know if you need your order by a specific date and I am sure we will be able to arrange a solution.

Mainland UK

The cost of postage and packaging is £4.95 by courier.

UK Offshore, Northern Ireland, Scottish Highlands and International Delivery

Please contact us by email at sales@thedtproject.com or phone 02036-372-032 so we can confirm the best price we can get from our courier.

All orders will be dispatched by My Hermes and once they have been sent will take up to 2 days to reach you. If being sent to a school address we aim to post orders to ensure they do not arrive on a Saturday

My Order Is Missing! What Shall I Do?

If you believe your order has been lost and 15 days have passed since we confirmed dispatch, please contact our Customer Care Team on 02036-372-032 or email sales@thedtproject.com

I've Changed My Mind, I Want To Return An Item. What Do I Do?

We hope you will be happy with your purchase but if for any reason you're not completely satisfied, please return any products to us within 14 days of receiving the order and we will give you a full refund. Products must be returned in their original packaging.

Before returning any products please contact us with your order number and the details of the products you wish to return. We will then issue you with a returns number which you should mark clearly on the outside of your parcel.

We will cover the cost of returning any faulty products but if the products being returned are not faulty you must cover the cost of returning the goods to us.

Please take reasonable care to ensure that any products being returned are not damaged during transit. Should you fail to do this, you will be charged with the cost of the return.

Do I Get A Guarantee?

Our products are guaranteed to be free from defect caused by faulty materials or workmanship for a period of 12 months from the date of despatch. The DT Projects liability under this guarantee will be limited to replacing, repairing, refunding or issuing credits for any goods returned to the limit of their original value.

How Safe Are My Details?

Your privacy and security is of the highest importance to us. We will never release your personal details to any outside company for mailing or marketing purposes.

When you make a purchase from our website, we of course have to collect some personal information from you (for example: your name, email address, payment address and details). All such information is held securely. The DT Project complies fully with all applicable Data Protection and consumer legislation, and will treat all your personal information as fully confidential.

Our credit card transactions and order delivery services are handled by reputable third-party banking (including PayPal) and distribution companies. They receive the information needed to verify and authorise your payment card and to process your order. All such organisations are under strict obligation to keep your personal information private.

Our Terms And Conditions (The Boring Bit!)

PRICING

The DT Project retain the right to change prices without prior notification. Prices charged will be those prevailing at time of order.

If there is a pricing error, we are under no obligation to supply the goods at the incorrect price. However, we will advise you of the correct price and you will be able to cancel your order if you wish.

Quantity rates only apply to the specific quantity detailed or more. Further discounts for higher quantities may be available. Please contact us with details of your requirements

ORDERING

An official order number is required for all orders made. Alternatively payment may be made by credit/debit card.

You will be invoiced for your order when the goods are ready to be despatched unless payment is made by PayPal or credit card when your account will be debited immediately.

POSTAGE/DELIVERY

For the UK mainland, there is a standard charge of £4.95 (+ VAT) per order. For off-shore or Ireland, carriage is at cost - please telephone for details.

ORDER CANCELLATION, RETURNS AND EXCHANGES

If you are not satisfied with your goods for any reason, please return any products to us within 14 days of receiving the order and we will give you a full refund. Products must be returned in their original packaging. Please note special orders and bespoke products cannot be returned without prior agreement.

Shortage claims must be made in writing within five days of receipt. Please retain all order/delivery paperwork.

When returning goods, the parcel is the customer's responsibility until it reaches us. We strongly recommend that you send it by registered post.

We process returns as soon as possible except during extremely busy periods when there may be a short delay. Please note that credit card refunds can only be given to the original payer.

We will cover the cost of returning any faulty products but if the products being returned are not faulty you must cover the cost of returning the goods to us. Please take reasonable care to ensure that any products being returned are not damaged during transit. Should you fail to do this, you will be charged with the cost of the return.

GUARANTEE

Our products are guaranteed to be free from defect caused by faulty materials or workmanship for a period of 12 months from the date of despatch.

Goods that do not meet the description, are not of satisfactory quality or are not fit for the purpose specified will be refunded or replaced as appropriate.

The DT Projects liability under this guarantee will be limited to replacing, repairing, refunding or issuing credits for any goods returned to the limit of their original value.

Every care has been taken to describe and portray items accurately, but slight variations in actual goods may occur.

We are not liable under this guarantee for fair 'wear and tear' or if the goods have been used in a manner that could not reasonably have been expected in regard to their normal use.

Any goods returned to us under this guarantee need to be suitably packed and accompanied by details of the defect and proof of purchase.

MISCELLANEOUS

The DT Project reserve the right to discontinue or alter any product without prior notice.

All images are used for illustration purposes only.

The DT Project will not be liable for any delay or failure to perform our obligations due to circumstances beyond our control including national emergencies, fire or flood, acts of God or omissions of third parties.

Reproduction of any images or text outside of the educational environment is forbidden unless prior approval has been given.

These conditions will be governed by and construed with the laws of England and Wales.